No Sleep Jams Everything Up

According to the National Institutes of Health, sleep deficiency can be linked to a number of health issues, including obesity.

I had the opportunity to meet with Scott Tassin of Cloud 9 Mattress Outlet. He shared their core purpose,

“Our MISSION is to get people sleeping well.”

This focus allows them to better serve our community with a quality product and great customer service.

What Makes You Different?  The most powerful difference is price.

My question to Scott was simple, what makes Cloud 9 different from other retail mattress stores? His answers surprised me. The most powerful difference is price.  This price difference comes about due to overstocks, mismatched covers and close out fabrics of well-known and new top brands such as Tempur-Pedic, Sealy, Simmons and Serta.  They sell many of their mattresses at 40% to 80% off of the price of other retailers in Northwest Arkansas. They also extend service discounts to teachers, police officers, first responders, medical personnel and the military.  Customers can also purchase furniture at a 10 to 30% discount.

What else sets you apart?  Team members are trained to be sleep experts.

While price is important when purchasing a bed, Scott said that the other major factor that sets Cloud 9 apart in the mattress market is their staff and compensation plan.  Each employee is more than just a sales associate. Before they hit the floor, team members are trained to be sleep experts, studying sleep habits and sleep solutions so their clients will get the right bed.

Speak of one more thing that is unique about you or your store?  Focused on client experience and job satisfaction.

Additionally, the sleep experts are compensated with bonuses based on how the store does, not on individual compensation.  This, Scott believes, improves client experience and promotes job satisfaction. Sleep experts are also encouraged to recognize their clients with a hand written thank you note.  Those sleep experts who have moved to new opportunities take their knowledge with them.  He proudly said, “We have never had an employee quit because they didn’t like working here.”

Scott and his wife B.J. relocated to Northwest Arkansas from Monroe, LA 15 years ago and opened their store, July 1, 2003.  Cloud 9 Mattress Oullet celebrated 14 years doing business in Bentonville and serving Northwest Arkansas this year.  I met with Scott in their store at 1208 SE Walton Blvd in Bentonville.

Scott says that most of their business is referral and repeat customers.  So, when you go to Cloud 9 Mattress Outlet, tell them Bex with Talk of the Town sent you!!

Catch the Sleep Tips available if you follow them on Facebook.  Click to Follow Cloud 9 Mattress Outlet

Talk of the Town TEAMMATE  | Bex Tracy, Rogers, AR | “Together we can and will do more; serve more!”  Theresa

Talk of the Town NWA   | a Welcome & Referral Resource serving our growing Northwest Arkansas region.  Our mission is to showcase people, places and things that matter in Northwest Arkansas; applicants for  Front Page News Articles  can let us know via email  (please include press release, press pass, contact information and pictures.)


2 of 7 Sacred Secrets to Connection in Northwest Arkansas

I’ve spent a lot of time listening and paying attention to Newcomers to our growing region.  I’m willing to hear the hard stuff such as discrimination, diversity challenges, big trucks and rebel flags, the occasional couch on the front porch comment and so on…

My life’s experience has shown me that there are challenges in and around Northwest Arkansas – things that could be improved upon.  I would imagine all cities have such challenges, things they’d like improve upon, etc.  I hear you.  I heard you.  And I agree.  Now what?

Being heard is powerfully important whether a family matter, relationship matter, town hall meeting, business matter, etc.  Many times people can let go and refocus once they’ve been heard, acknowledged and respected.  All the sudden their mind-set shifts and they are able to focus on other areas where they can make a difference in their life and the lives of others…  Their eyes clear and they start to see the beauty, charm, character, culture and legacy of Northwest Arkansas.

Let us take that ONE step further – once I’ve heard a newcomer and they’ve shared their challenges thoroughly – we start the process of talking about what they DO LIKE here.  And then the mind-set swing starts to happen…

Since graduating from the Chamber of Commerce Leadership program 100 years ago I’ve been on fire for community and for Northwest Arkansas as a whole.  With that I’ve devised 7 Sacred Secrets to Connection in Northwest Arkansas.    I won’t share all of them because I save them for Newcomer Receptions yet here’s a couple for you to think about – for the rest of the 7 Sacred Secrets – I’ll see you at the NEXT Newcomer Reception!  Smile.

1 of 7 Sacred Secrets | Volunteering | Everyone can do something in Northwest Arkansas whether it be going out and literally volunteering, giving of your time and/or expertise or monetarily or ALL 3! list NWA non-profits complimentary so Newcomer can go research their passion – where they’d like to give back.  Helping others is a sure fire way of 1) meeting like minded people and 2) getting connected outside of work all the while – finding your passion.  It is highly likely you’ll meet your people – your tribe by volunteering!  Plus – it feels so good!

  1. Examples: You can find all of these and more on our website via NWA Non-Profits

A Blessing Bag is perfect if you are passionate about Foster Care Children

Saving Grace is perfect if you are passionate about contributing to causes that support youth and young women

Sharing and Caring of Benton County is perfect if you are passionate about making sure children have a great holiday

Soldier On Service Dogs if you are passionate about supporting veterans and companions of the four legged kind to support them

Click to Add your NWA Non-Profit

2 of 7 Sacred Secrets | Traffic | where else in the world will you go and people 1) wave and you don’t even know them and 2) let you into traffic!  I ask all newcomers to continue the charm, character, culture & legacy of niceness in traffic – if we don’t all that good stuff will get watered down and we’ll end up like any other city/metropolitan area.  Yeah – it’s just energy but it is very important energy and serves you well!  Remember it is one of the many things you LOVE about Northwest Arkansas!!

See you at the next Newcomer Reception – it is such a unique experience – you’ll love it and expand your circle!

With much gratitude,

Theresa | Founder | | 479.633.GROW (4769)